Chapter 1: Introduction to Human Resource Management
Multiple Choice
1.
The basic functions of
management include all of the following except _____.
a.
planning
b.
organizing
c.
motivating
d.
leading
e.
staffing
(c; moderate; p. 4)
2.
The management process is
made up of _____ basic functions.
a.
three
b.
four
c.
five
d.
eight
e.
ten
(c; moderate; p. 4)
3.
Which basic function of
management includes establishing goals and standards, developing rules and
procedures, and forecasting?
a.
planning
b.
organizing
c.
motivating
d.
leading
e.
staffing
(a; easy; p. 4)
4.
What specific activities
listed below are part of the planning function?
a.
giving each subordinate a
specific task
b.
recruiting prospective
employees
c.
training and developing
employees
d.
developing rules and
procedures
e.
all of the above
(d; moderate; p. 4)
5.
Celeste spends most of her
time at work setting goals and standards and developing rules and procedures.
Which function of management does Celeste specialize in?
a.
planning
b.
organizing
c.
motivating
d.
leading
e.
staffing
(a; easy; p. 4)
6.
Which basic function of
management includes delegating authority to subordinates and establishing
channels of communication?
a.
planning
b.
organizing
c.
motivating
d.
leading
e.
staffing
(b; easy; p. 4)
7.
What specific activities
listed below are part of the organizing function?
a.
giving each subordinate a
specific task
b.
recruiting prospective
employees
c.
training and developing
employees
d.
developing rules and
procedures
e.
all of the above
(a; moderate; p. 4)
8.
Which basic function of
management includes selecting employees, setting performance standards, and compensating
employees?
a.
planning
b.
organizing
c.
motivating
d.
leading
e.
staffing
(e; easy; p. 4)
9.
What specific activities
listed below are part of the staffing function?
a.
giving each subordinate a
specific task
b.
maintaining morale
c.
recruiting prospective
employees
d.
developing rules and
procedures
e.
both b and c
(c; moderate; p. 4)
10.
Which basic function of
management includes setting standards such a sales quotas and quality
standards?
a.
planning
b.
organizing
c.
controlling
d.
leading
e.
staffing
(c; easy; p. 4)
11.
What specific activities
listed below are part of the controlling function?
a.
giving each subordinate a
specific task
b.
recruiting prospective
employees
c.
training and developing
employees
d.
developing rules and
procedures
e.
checking to see how actual
performance compares with standards
(e; moderate; p. 4)
12.
_____ is the process of
acquiring, training, appraising, and compensating employees, and attending to
their labor relations, health and safety, and fairness concerns.
a.
Human Resource Management
b.
Labor Relations
c.
Industrial Psychology
d.
Organizational Behavior
e.
Organizational Health and
Safety Management
(a; easy; p. 4)
13.
Human resource management
is _____.
a.
the concepts and techniques
used to control people at work
b.
the process of organizing
work activities
c.
the process of identifying
countries with cheaper labor costs and relocating jobs to those countries
d.
the process of acquiring,
training, appraising, and compensating employees, and attending to their labor
relations, health and safety, and fairness concerns
e.
all of the above
(d; moderate; p. 4)
14.
_____ is the right to make
decisions, to direct the work of others, and to give orders.
a.
Leadership
b.
Authority
c.
Delegation
d.
Management
e.
Responsibility
(b; easy; p. 6)
15.
_____ are authorized to
direct the work of subordinates.
a.
Line managers
b.
Staff managers
c.
Leaders
d.
Advisory board members
e.
All of the above
(a; easy; p. 6)
16.
_____ are responsible for
assisting and advising line managers in areas like recruiting, hiring, and
compensation.
a.
Human resource managers
b.
Staff managers
c.
Line managers
d.
EEO officers
e.
Board members
(a; easy; p. 6)
17.
Effective human resource
management could include all of the following responsibilities except
_____.
a.
placing the right person in
the right job
b.
training employees
c.
controlling labor costs
d.
protecting employees’
health
e.
all are responsibilities
necessary for effective human resource management
(e; moderate; p. 6)
18.
Human resource managers
generally exert _____ within the human resources department and _____ outside
the human resources department.
a.
line authority; implied
authority
b.
staff authority; line
authority
c.
line authority; staff
authority
d.
functional control;
authoritarian control
e.
staff authority; specific
authority
(a; difficult; p.
7)
19.
Line managers respect the
knowledge human resource managers have in areas such as testing and affirmative
action. Consequently, human resource managers can influence line managers
through _____.
a.
line authority
b.
functional control
c.
implied authority
d.
explicit authority
e.
human capital
(c; moderate; p. 7)
20.
Which of the following
responsibilities do human resource managers fulfill in their role as employee
advocates?
a.
establish guidelines for
how management should be treating employees
b.
provide support for
employees contesting unfair practices
c.
represent employees’
interests as appropriate
d.
all of the above
e.
none of the above
(d; moderate; p. 7)
21.
All of the following are
examples of human resource job duties except _____.
a.
recruiter
b.
equal employment
opportunity coordinator
c.
financial advisor
d.
compensation manager
e.
labor relations specialist
(c; moderate; p. 7)
22.
Which of the following job
titles indicates a position in human resources?
a.
recruiter
b.
job analyst
c.
training specialist
d.
EEO coordinator
e.
all of the above
(e; easy; p. 7)
23.
Which of the following
tasks related to recruiting and hiring is not typically handled by HR
staff?
a.
specify necessary job
qualifications
b.
develop pool of qualified
applicants
c.
conduct initial screening
interviews
d.
administer tests
e.
explain benefits packages
(a; easy; p. 8)
24.
The expertise of human
resource departments became indispensable with the _____.
a.
emergence of union
legislation in the 1930s
b.
passing of equal employment
legislation
c.
increase of women in the
workforce
d.
movement of jobs to
countries with cheaper labor costs
e.
both a and b
(e; moderate; p. 9)
25.
_____ refers to the
tendency of firms to extend their sales, ownership, and/or manufacturing to new
markets abroad.
a.
Expansion
b.
Market development
c.
Globalization
d.
Export growth
e.
Diversification
(c; easy; p. 10)
26.
Most people who are
classified as nontraditional workers are _____.
a.
contingent workers
b.
independent contractors
c.
job sharing
d.
working multiple jobs
e.
caring for an elderly
parent
(b; difficult; p.
12)
27.
Which of the following is a
type of nontraditional worker?
a.
contingent workers
b.
part-time workers
c.
people working in
alternative work arrangements
d.
people with multiple jobs
e.
all of the above
(e;
moderate; p. 12)
28.
Jason Jackson takes on
various projects as an independent contractor. He works on several projects for
a variety of companies. When a project is complete, he moves on to another
project, often with a different company. Jason is a type of _____.
a.
contingent worker
b.
collateral worker
c.
manager
d.
consultant
e.
none of the above
(a; moderate; p.
12)
29.
Sarah Smith and her mother,
Anne, share one flight attendant job at JetBlue airlines. Sarah and Anne could
be classified as _____.
a.
flex-time workers
b.
contingent workers
c.
nontraditional workers
d.
traditional workers
e.
none of the above
(c; easy; p. 12)
30.
What term refers to the
knowledge, education, training, skills, and expertise of a firm’s workers?
a.
human resources
b.
human capital
c.
intangible assets
d.
knowledge assets
e.
intellectual property
(b; moderate; p.
13)
